Refund Policy

At UPZO, we strive to ensure your satisfaction with our digital products. Due to the nature of digital goods, once a product is purchased, we do not typically offer refunds, unless under exceptional circumstances or as required by law.

Exceptions for Refunds

While our general policy is no refunds for digital products, we may consider refund requests under the following circumstances:

• Defective Product: If the digital product is found to be defective or not functioning as described, we will investigate the issue. If a genuine defect is confirmed, we may offer a refund or exchange.

• Duplicate Purchase: In cases where a user accidentally makes a duplicate purchase of the same digital product, we may consider refunding the additional purchase upon verification.

How to Request a Refund

To request a refund under exceptional circumstances, please contact our support team at info@upzo.in within 24 hours of your purchase. Please provide the order details, reason for the refund request, and any supporting information or evidence.

Non-Refundable Digital Products

Please note that certain digital products may explicitly mention their non-refundable nature on their respective product pages or during the purchase process. These products are exempt from our standard refund policy.

Contact Us

For any queries or concerns regarding refunds or our products, please reach out to our support team at info@upzo.in. We are here to assist you and address any issues promptly.